Technology Workshop

Tuesday 28 August
9AM - 12PM


Citadines on Bourke

131-135 Bourke Street, Melbourne

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Finding digital solutions to engage your staff and enhance guest and visitor experiences.

When: Tuesday 28 August

Time: 9AM – 12PM

Where: Citadines on Bourke, 131-135 Bourke Street Melbourne

Cost: $75 including GST. Booking fee applies

Destination Melbourne and Tourism Accommodation Australia (Victoria) bring you, the Transformative Technology Workshop - finding digital solutions to engage your staff and enhance guest and visitor experiences.

Visitors are becoming more and more tech savvy, so it’s important to ensure that your approach to using new technology meets their expectations.

Facilitated by Simon Waller, you will hear from leading experts in this three-hour workshop. We’ll look at how we can approach technology in a way that proactively seeks out opportunities to improve your business processes and the whole customer journey.

What you will learn

  • Discover the latest transformative technologies that are relevant to tourism and hospitality operators
  • Understand ways to improve employee efficiency
  • Enhance guest and visitor experiences from the first point of contact

You’ll also receive a download copy of Simon Waller's book, The Digital Champion: Connecting the Dots Between People, Work and Technology. This practical guide will give you a kick start to identifying and implementing valuable technology projects.


1)  Introduction by Simon Waller

  • Overview of macro trends and key transformative technologies
  • Introduction to 'digital champions' as a bottom up approach to driving technology improvements
  • How technology has evolved but our approach to its adoption hasn’t
  • How we can simultaneously meet the needs of all people involved in our organisations, both employees and customers.

2)  Leveraging these trends to your advantage with Simon

  • Empowering people to improve internal processes
  • Creating a point of difference in a competitive market place
  • Working smarter to enhance the visitor experience.

3)  Panel discussion 

Experts in their fields will provide further insights into ways that technology is being used to transform our visitor industry

  • Lindsay Goding GAO Group International – covering WeChat and the newly designed Global Ballooning app
  • James Bate, Senior Associate (Hospitality) WG Architects – technology future, including energy, recycling, smart systems and the benefits to your business
  • Tom Amos, CEO and Co-founder Sidekicker – connecting businesses with an on demand workforce of pre-screened skilled staff, all with the click of a button.

About the speakers

Simon Waller – Author and technology expert

Simon is the author of two books, The Digital Champion: Connecting the dots between people, work and technology and Analogosaurus: How to avoid extinction in a world of digital business.

He developed his expertise working in business improvement and strategy development at Rio Tinto. In addition, he holds qualifications in future thinking, commerce and leadership.

Simon is an international speaker on the topics of digital disruption and the future of work and has worked with numerous organisations in Australia to help them incorporate digital tools in the workplace. For Simon, digital technology is not just a catalyst for increasing business productivity, it is also an avenue to improving the quality of life for those who use it.

Lindsay Goding – Director of GAO Group International

Lindsay Goding is Director of GAO Group International, a global strategy and marketing agency. Specialising in the Asia Pacific and Middle East regions, GAO offers a range of strategy, marketing and creative solutions for clients looking to grow their business in the international market place.

An experienced international management and marketing professional, Lindsay has spent nearly 15 years working with international tourism markets through GAO Group and previous roles with Tourism Victoria and Phillip Island Nature Parks. Lindsay currently spends his time between GAO’s head office in Melbourne and offices in Asia helping clients to explore and develop new international business opportunities. Lindsay is fluent in Chinese and Japanese.

James Bate – Senior Associate (Hospitality) WG Architects

Over the last thirty years James has designed in excess of a hundred licensed club and hotel projects for venues in Victoria, New South Wales, Tasmania and South Australia. He is one of the most experienced consultant architects in the hospitality design business. Many of his projects have received industry awards from the Australian Hotels Association and the Community Clubs Association of Victoria. He was awarded a gong from the Building Science Association for the glass viewing wall system at the Caulfield Racecourse.

He is passionate about places and businesses being fit for purpose including with their environmental footprint.

Tom Amos – CEO and co-founder Sidekicker

Tom  drives Sidekicker’s vision and strategy to build a market leading platform where businesses can access Australia and New Zealand’s best community of skilled hourly workers–known as Sidekicks.

Under Tom’s leadership, Sidekicker has grown rapidly and acquired significant investment from global leading employment marketplace SEEK. In 2017 the company expanded operations nationally in Australia and New Zealand and placed 13th in Deloitte’s Tech Fast 500 APAC. Most recently Sidekicker has been recognised as an Employer of Choice for remuneration and communication by HRD Magazine, and as Australia’s Coolest Company by Anthill. Sidekicker employs more than 12,000 Sidekicks. 

A Ted X talker and recently featured in Smart Company’s 30 under 30 list, Tom has been cited in The Financial Review and The Australian on the Future of Work. Previously, Tom held a role as a Chartered Accountant at Deloitte, earning a Bachelor of Commerce, Accounting and Economics at Monash University.

This Transformative Technology Workshop is part of our Visitability Forum Series

Dm Taa

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